| Training dates | 07 Nov 2016 - 09 Nov 2016 |
|---|---|
| Delivered by | Jamie (Deactivated) <jamie.brown@mpec.co.uk> |
| Description |
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Active alerts
Managing your active alerts is the most important workflow to add into your schedule and/or processes. You can make use of e-mail alert notifications to receive instantaneous notifications when alert conditions are triggered, and/or you can use the Alerts screen in Centrix to see all the currently active (triggered) alerts and interrogate them.
Standard alert features
Centrix supports a number of preset alerts for various known rail faults/conditions. However, each alert shares the following standard profile;
| Alert name | A unique name for the alert, this will appear in the e-mail subject of any notifications. |
|---|---|
List of e-mail addresses that should receive e-mail notifications. Tip: Use labels to group e-mail addresses into logical groups, rather than using the e-mail field. Tip: Even when using labels for alerts, it is useful to use this when 'trialling' a new alert that you don't want e-mailing to other team members. | |
| Subscribed? | E-mail notifications will only be sent if this is ticked . |
| Suppression period | Use this to stop Centrix sending notifications for repeated alerts. Repeated alerts within the configured period will not trigger e-mail notifications, but will still appear in the alert history in Centrix. |
| Priority | Use this as desired to allow you to make a decision on prioritising active alerts. Tip: Use High/Critical for alerts on critical assets. Tip: You can setup multiple alerts for track circuits/points with High/Low thresholds. |
| Labels | Labels are used to group alerts into their associated teams. They can also be used for informational purposes. Labels can have e-mail addresses attached to them which will define who should receive e-mail notifications for the alert they are attached to. |
Alert listing
The alert listing (access through the Alerts menu link) shows all configured alerts within your user group.
For managing active alerts, you should select the Active Only filter at the top of the listing.
To view only the alerts for your team, filter the listing by Label using the Filter by Label filter at the top of the listing. You can select more than one label if desired.
Tip: If you have a lot of active alerts and not currently in a position to clear out older ones, sort the listing by Last Triggered (descending) to see the most recent alerts first. Click on the table column header to change the sort.
Each alert will have 1 of 3 possible statuses;
 | Clear | Alert has not triggered since it was last cleared or created |
 | Active | Alert has triggered since it was last cleared or created |
 | Active - Returned Normal | Alert has triggered since it was last cleared or created, but it has since returned back outside the threshold conditions This feature only applies to the Points alarm type. |